Customer Service Executive (Night Shift)

Location: Orion City, Colombo 9, Sri Lanka

Company: Fast-Growing Recruitment Company Expanding Globally (Australia & NZ Operations)

Our customer, a rapidly growing recruitment company in Australia and New Zealand, is looking to hire a Customer Service Executive to join their team. This is an exciting opportunity to contribute to their global expansion and work with Australian-based corporate clients.

Position Details:

Having own transport is added advantage 

Shift Hours:

1. Monday - Friday: 11:00 PM – 07:30 AM (Night Shift)
2. Saturday: 11:00 PM – 03:00 AM

You will work with a small team or individually, providing daily service to Australian corporate directors after a few weeks of training.

Key Responsibilities:

1. Provide exceptional customer service to Australian clients on a daily basis.
2. Handle inquiries and assist with various tasks to support business operations.
3. Collaborate with the Australian office for ongoing management support and training.

What We Offer:

1. Competitive salary based on qualifications.
2. Full-time, long-term secure position.
3. Regular wage reviews every 6 months.
4. High-performance work culture with appreciation and rewards.
5. Ongoing support from the Australian office to help you grow.
6. Opportunity to learn and use international standard technology and systems.
7. Friendly and supportive team environment.

Ideal Candidate:

1. Dynamic and efficient, with a genuine care for the customer.
2. Fluent in English (both written and spoken).
3. Experience or education from an Australian-based corporation is a plus.
4. Advanced computer skills and familiarity with web-based applications.
5. Experience in database management, including CRM systems, is an advantage.
6. Sales-oriented with a friendly and outgoing personality.
7. Eager to learn new things and adapt to evolving technologies.
8. Thorough understanding of social media platforms.

Requirements for Application:

1. O/Level and A/Level grades.
2. Tertiary education grades.
3. A portrait picture.
4. Previous 2 work-related references.