🎯 WE'RE HIRING – TEAM LEADER (OPERATIONS)

Startek Sri Lanka is looking for a skilled and driven Team Leader – Operations to join our dynamic team!

✨ Key Responsibilities:

✅ Handle inbound/outbound calls and resolve billing queries

✅ Ensure customer satisfaction and service excellence

✅ Monitor KPIs & improve operational workflows

✅ Manage escalations and support team development

🎓 Requirements:

✔️ Minimum 2 years' experience in a call center

✔️ GCE O/L with "C" pass in Maths & English

✔️ Background in banking – an added advantage

✔️ Strong team leadership and MS Office skills

✔️ Flexible and results-oriented attitude

📍 Location: Startek Sri Lanka

📩 Apply now and take your career to the next level!