💼 LANKA STAFF IS HIRING!

Position: Helpdesk Technician – Level 1

📍 Location: Hikkaduwa

🕒 Job Type: Remote (Home-office) with Hybrid availability for occasional office visits

💰 Salary: LKR 80,000

Key Responsibilities:

- Provide Level 1 IT support via phone, email, and remote tools

- Log and resolve tickets within SLA

- Troubleshoot Windows, printers, drivers, user profiles, and connectivity

- Support Microsoft 365 applications

- Perform basic Active Directory tasks

- Handle basic network issues, firewall, and security troubleshooting

- Escalate complex issues when needed

- Maintain clear and detailed ticket documentation

- Collaborate with US-based team and deliver excellent service

Qualifications:

- Minimum 1 year experience in Helpdesk/IT Support (MSP experience preferred)

- CompTIA Network+ and MS-102 certified (or willing to complete within 90 days)

- Strong English communication skills

- Customer-focused and professional mindset

- Basic knowledge in Networking, Active Directory, Windows OS, and Microsoft 365

Preferred Technical Exposure:

- ConnectWise (Remote Access)

- Datto RMM / Backup platforms

- AnyDesk / ScreenConnect / Quick Assist tools

📲 Apply via: Jobdaddy.lk